Grosvenor Casinos Review Summary
There are few brands that impose respect right away and Grosvenor is one of them. The focus on the UK market has made it one of the biggest names in the country for casino games and it took its services to the internet in 2007. Now, it welcomes players from around the world with a main license from the Alderney Gambling Control Commission. It is however not available for US citizens due to current regulations.
Games from the likes of IGT, NextGen Gaming and Microgaming can be found on the list as big slots are offered for a fun time. It also has its own live casino with the Grosvenor style and more classic table games to check out. All of this comes with all sorts of promotions on a monthly basis and the option to go mobile at any time.
Software and Playability 7.6 /10
Playing the games at Grosvenor Casinos is very easily done since the website keeps a classic design with clear tabs for the different options. No download is required and most of the games have demo versions which don’t even need you to be signed in.
The software is special because it is a combination of offerings from different developers. The biggest ones on the list are Microgaming, IGT, NextGen Gaming and Ash Gaming and each of them have unique styles for the games. It is easy to switch back and forth in the slots category since a single click will start a selected game. For real money play, just login and get going.
To play on mobile devices, apps are provided for the two big operating systems, iOS and Android, and while some games can be started from the browser, it seems that the operator really encourages you to download and install the corresponding application.
Banking Options 8 /10
£20 Free No Deposit - Get £20 for registering an account after visiting one of the 50+ Grosvenor locations in the UK.
100% up to £20 Free - Receive a 100% match on the first deposit of £20. - PayPal, Visa, MasterCard, Neteller, Skrill, Paysafecard
Although not many, the banking options at Grosvenor Casinos should be enough for bettors to make deposits and then cash out their winnings without having any problems. Security is flawless.
More deposit methods would have been nice but the ones available cover web wallets, credit cards, debit cards and prepaid cards so we didn’t really face any issues when making transactions from the account.
Security and Fair Play 9 /10
The website is secured by ESET when browsing and this includes the time playing the games in the demo version. Fair play is guaranteed by the backing of the big developers, although there is no eCOGRA stamp available.
A big brand in online gambling is formed on several pillars and security and fair play are two of the essential ones. Grosvenor has been licensed by the UK Gambling Commission and is also regulated under the jurisdiction of Alderney. It is GamCare certified.
Software and Games 7.6 /10
Grosvenor Casinos benefits from the games provided by big software developers and it shows off the collection directly from the website. It also adds its own live dealer collection into the mix.
More than 200 slots make up the main attraction at Grosvenor Casinos. It is hard to ignore the popularity of the spinning reels and when the titles come from IGT, Ash Gaming, Microgaming, NextGen Gaming, Blueprint Gaming, Playtech and other providers, it is a safe bet that each spin will be exciting. However, the list shows that only selected games from the mentioned brands are available so you shouldn’t expect full collections of 600+ options.
The live casino allows for multi-table play and it covers classics like roulette, Hold'em, blackjack, baccarat and 3 card poker with high quality video streaming of professional dealers. There is even a live casino mobile app for getting the action streamed directly to your smartphone.
Standard versions of these games and a few video pokers pretty much complete the list, while Grosvenor has a couple additional sections for poker and sports betting.
Compatibility 8 /10
iPhone, iPad and Android mobile devices are the main platforms for betting on the go and they help create an online casino that can be accessed at any time. For the best experience however, betting from a desktop computer is still recommended.
As we mentioned earlier in the Grosvenor Casino review, the main website doesn’t have downloadable software so there will be no headache from installing apps on Windows PC or Macintosh. However, this changes a bit for mobile betting as the casino provides downloadable apps for iOS and for Android, although instant play remains an option as well.
Grosvenor is an instant, mobile online casino. Players will find that whatever device they prefer to use is completely compatible with the online casino. For the more traditional player you may want to choose the download version and use your personal PC or Mac. You can also access the instant, no-download variety as well. For the mobile enthusiast you will be happy to know that you can play either the instant version through your browser or utilize the mobile casino with your iPhone, iPad, Android or Windows tablets.
Bonus and Promotions
Flashy promotions can make Grosvenor Casinos stand out better and they certainly show that once you are a registered player, you can expect to receive a lot of offers. However, the welcome bonus is quite disappointing right now.
The welcome bonus is tied with being a member with a Grosvenor land-based casino located in the UK. If you visited one of these establishments in the past, you can get £20 just by signing up and then another £20 for a first deposit of at least £20. The good news is that this welcome bonus has a really low wagering requirement so once you bet the sum one time, you can withdraw the winnings. This is not a big welcome offer by any means but it is followed by other rewards.
And speaking of rewards, Grosvenor allows its users to collect Play Points no matter if they bet in a brick and mortar location, on the internet or on the mobile casino. These points add up on the card and in the account and can be used to buy gifts and bonuses from the online store or from casinos. 100 Play Points are worth £1.
The VIP Black Card has some special benefits and is reserved for the big spenders who want to get matching rewards.
Every month, Grosvenor Casinos will host several promotions and these are available for a set period of time. You can opt in on an offer from the website to benefit from it and this can also be done on the go. Races, giveaways, reload bonuses, cashbacks and other offers are usually themed very nicely.
The customer service for grosvenorcasinos.com can be used for queries regarding the online casino or any of the land-based establishments. The support team is on call every day during working hours.
The operator does seem to encourage its users to go to a local Grosvenor casino and if there are any questions, to just call there first. For those who are only interested in the online games, support is available by phone and email, with the addition of a mailing address.
High quality customer support is a constant with Grosvenor and it is one of the reasons that they have existed for so many years. Their service team is fast, pleasant and ready to help you have the time of your life. You can email, call toll free or engage in live chat 24/7.
Live Chat Support
Grosvenor Casinos is not just an online casino for players in the UK who have already been to one of the brick and mortar casinos, although it may seem like it. It is very easy to become a member on the internet and just enjoy the games, with the rewarding promotions helping a lot in this regard. Two hundred slots is a good number, especially when they are mixed titles with different styles from big developers. On top of everything, it is very reliable given the famous brand.